Sleeping and Successful Library Spaces

.@DonnaLanclos have you read the ‘learning aviary’ paper yet? Fave quote so far is if students fall asleep in 1 area then design success 🙂
— Bryony Ramsden (@librarygirlknit) August 27, 2013

So the article my colleague Bryony is referring to is this one :

Legerton, G. (January 01, 2013). Encouraging choice, serendipity and experimentation: experiences from Griffith University library (G11) extension and Gumurrii Centre. Journal of Interprofessional Care, 27, 51-62.

I am interested to read it further, but her tweet reminded me that I had never pointed out one of the fun facts uncovered by the behavior mapping that myarchitecture grad student, Alison Schaefer, carried out last semester. First, I want to show you a typical circulation pattern through our ground floor collaborative space. This map was generated not long after the space opened, but this primary pattern has yet to deviate substantially. Then look at the next two maps, in black with beige highlights.

The dotted lines show the circulation paths. This map was made on Jan 24th, representing the pattern at 12.40PM.


Sleeping map, January 2013

Sleeping Map, April 2013

Notice, in the two maps above, where people were sleeping

While some of the sleeping is indeed happening away from the high traffic areas, some of it is certainly happening right in the middle of relatively noisy and active parts of the ground floor.

Another thing to note is that these maps were not created during finals week, a time when it is assumed there will be lots of sleeping in the library, along with studying (and, avoiding studying).

In short, making assumptions about where students will sleep in the library based on a) where we think they should be sleeping, or b) where we would prefer to sleep, or even c) conventional wisdom about where students sleep, will not get you very far.

Our students sleep anywhere, as they need to. They are working hard, and sometimes need to recharge. If sleeping students are symptoms of successful spaces, then Atkins Library is doing very well indeed.

Visitors, Residents, Learners, Academics: ALA2013 and Communities of Practice

I was at ALA to help conduct participatory design sessions on behalf of the Visitors and Residents Project. We are at the point in our long-term project that we’re conducting expert sessions on modes of engagement with technology and information, where we’d like to produce resources that can help others think about and configure the things they are doing with a focus on what their patrons/users/constituencies need and want to do.

V and R map of a library professional, showing lots
of Visitor mode and Institutional contexts (in these maps, the P-I axis is
Personal/Institutional)

To that end, we (where “we” = Lynn Sillipigni Connaway and Erin Hood from OCLC, David White, and myself) convened 2 different sessions with library experts–leaders in their fields, in their libraries, in their departments. We asked them to map themselves on the Visitors and Residents polechart that we’ve developed and have been using with librarians and educators (in the US and the UK) to discuss how individuals get information and engage with technology for their personal and professional/academic needs.

We then asked the participants to map their constituents.

The same professional who produced the above map chose to map their perception
of Undergraduate engagement, with heavy emphasis on Resident-mode and Personal context.

And then we talked.

There was a lot of talk, and it was fantastic and constructive. So now, we’ve got a great deal to process. I have blogged before about where things like Facebook show up on V&R maps, and I have the persistent sense that what tool/digital space people are using/inhabiting is less important than what they are doing in that space/with that tool. That is, as Dave pointed out during the session, it’s not enough to count how many students are on Twitter, or FB, or whatever. You have to do the qualitative work that tells you just what they are doing in these environments. Some use FB to connect with people, but some connect with people only via direct messages, others post everything to their wall. Some use FB as a clearinghouse for all of the events and organizations they want to track. And so on. Our analysis of what people are doing to engage with resources should ideally be tool-agnostic. It is the same way that IT support should be device-agnostic; you should be able to do your work whether you walk into academic spaces carrying a Mac or a PC, a netbook or a phone, etc.

So, a media strategy that identifies FB as important, but fails to grasp the details of why, is not going to be a terribly successful one.

One of the other things I’m processing is something we’ve been talking about amongst ourselves in the V&R group for a while, because it’s coming out of our data loud and clear.

This will surprise very few of you, I think: There is a difference between Participating in Academia, and Learning.

Our interviewees reflect the tension between learning and academic practices every time some of the participants apologetically talk about how they use Wikipedia as a starting point to get themselves ready to dig deeper (or not) for the work they are doing. Lower division undergraduates describe a process familiar to many a college instructor when they talk about constructing an argument for their essay first, and then going in to do quick searches so they can insert relevant references. They are producing something for the academic process, but are not necessarily learning.

We do see them talking about learning, when they are engaged with the material, or with the person teaching the material, or if there is so much at stake for them to learn it that they do it even if they are not really interested.

This disconnect makes me think of the reading I’ve been doing in the Community of Practice literature, especially the work of Wenger and Lave and Rogoff (cites below). My take away from reading this literature is that C of P theory is a really nice way of framing what happens when people learn how to be members of groups. The literature describes a wide variety of groups, including vocational, educational, and recovery. Central to Lave and Wenger’s 1991 discussion of Cs of P is the idea of Legitimate Peripheral Participation. I’m going to quote here:

“We intend for the concept to be taken as a whole. Each of the aspects is indispensable in defining the others and cannot be considered in isolation…Thus, in the terms proposed here there may very well be no such thing as an ‘illegitimate peripheral participant.’ The form that the legitimacy of participation takes is a defining characteristic of ways of belonging, and is therefore not only a crucial condition for learning, but a constitutive element of its content. Similarly, with regard to ‘peripherality’ there may well be no such simple thing as ‘central participation’ in a community of practice. Peripherality suggests that there are multiple, varied, more- or less- engaged and -inclusive ways of being located in the fields of participation defined by a community. Peripheral participation is about being located in the social world. Changing locations and perspectives are part of actors’ learning trajectories, developing identities, and forms of membership (35-36).”

They further make the point that legitimate peripheral participation occurs within social structures, involving relations of power. So, different power relations can serve as barriers to participation, or facilitate it. There is no inevitable progress towards a “center” in this structure, but an attempt to give theoretical structure to a malleable manifestation in society.

They emphasize that it is not “itself an educational form, much less a pedagogical strategy or a teaching technique. It is an analytical viewpoint on learning, a way of understanding learning. (40)”

I find it tremendously useful to have this in my head when I am thinking about the interview data we are collecting in the V&R project. The practices they engage in are acquired in social matrices of friends, family, peers, teachers, co-workers, and supervisors. The relationship our research participants have with the people from whom they learn practices, in turn, informs the relationship they have to the practices they acquire, the resources they choose to consult, or reject.

The confidence they have in the practices they acquire appears to be directly related to how connected they feel to the community they are participating in. And that has less to do with abstract notions of best practices than it does with the familiar (not to be confused with convenient, although that comes into it as well), that which is engaged in by people whom they trust, with whom they already have relationships.

So, if we in libraries want to transform the ways that people are engaging in academic work, or at least, actively participate in the changes that are happening around us, we need to be fully embedded as community members. Students will come to us and work with us when they recognize us as part of their network. As faculty members, and/or people who work with faculty members, we in the library need not just to engage in the practices of academia, but advertise widely that we are engaged in such work, so that we are visible members of the community. And when we recognize barriers to that participation, we need to work collectively to overcome them–such problems cannot be solved by individuals.

The beauty of the Legitimate Peripheral Participation idea is that there is no one “right” way to do any of this. There are potentially many effective ways.

We also need to think about which community we are preparing our students to participate in as members. Are we preparing them to be Academics? Is that the best overall approach? Or should we think about what to do to prepare an informed citizenry? I really appreciate Barbara Fister’s blogpost from today on this last point. Our responsibility, in libraries and in education generally, is not, I think, to merely reproduce another generation of academics, but to send people out into the world better equipped than they were before for participating in civil society.

******************************

References

Lave, Jean, & Wenger, Etienne. (1991). Situated Learning: Legitimate Peripheral Participation. Learning in Doing: Social, Cognitive, and Computational Perspectives. Cambridge: University of Cambridge Press.

Rogoff, Barbara. (1990). Apprenticeship in Thinking: Cognitive Development in Social Context. Oxford: Oxford University Press.

Wenger, Etienne. (1998). Communities of Practice: Learning, Meaning, and Identity. Learning in Doing: Social, Cognitive, and Computational Perspectives. Cambridge: University of Cambridge Press.

[with thanks to Lynn S. Connaway for editing suggestions, and Erin Hood for the V&R scans, and Dave White for saying things that I wanted to write down in this blogpost]

ALA 2013, Ethnography, Ethnology, and Libraries

So, Chicago. Wow, eh?

Those of you who have been to ALA know what it’s like. Apparently the 2013 meetings were even more massive than usual. So, I have lots of thoughts, and will attempt to get some of them in this blog, but not all at once. That would be crazy.

The first thing at the top of my head is the panel I attended on social science practices in Libraries, sponsored by ANSS. At this point, there is a thin but widespread tradition of doing ethnographic work in libraries to inform the design and deployment of spaces and services in libraries. I think it’s clear that it’s another useful method for helping us figure out what to try and why it might or might not be working–for assessment, as well as planning.

@aasher says we need more #anthrolib that talks about the embedded structures and power relationships that libraries are in #ala2013
— Donna Lanclos (@DonnaLanclos) June 30, 2013

But in the discussion after the panel, one question piqued concerns that I’ve had for a while–that there isn’t enough work out there on the structural causes for what we see in libraries (in particular, academic libraries), and, importantly, the power relationships that are shot through how and why libraries look and work the way they do now. I would love to see someone in ILS take this on as a PhD project. Maybe someone already has? I think that embedded in some of our worries about access, fluencies/literacies, and informed citizenry are class, race, and gender inequities that underlie all of our society, not just the one that erupts in libraries. Explicitly connecting those could well facilitate getting closer to more effective information landscapes for everyone.

I also think that we anthropologists working with library folk need to do a better job of bringing up the importance of ethnology in the field–that is, comparative work, not just deeply descriptive work. Both ethnology and ethnography are necessary for effective analysis–how can we know that a problem is unique, if we have never tried to see where else this might occur, how else it might look? How can we talk about gender constructs, for example, if we only observe and describe them in one culture? How can we talk about student work if we only observe it in our university? How can we reimagine librarianship in the absence of comparative data? There are comparative projects out there–ERIAL was one in that it was more than one university, and PIL is certainly trying, in a North American context. There are international presentations in the ALA2013 program, discussions about issues in libraries in Africa, for example, and this poster session about librarianship in Germany. (apologies to those for whom those links will not work–you might need an ALA password to see the program)

As anthropologists, each of us working in library-land need to encourage people engaging in qualitative work to look beyond the confines of their own institutions, and even borrow from insights gained in other research. Ethnology helps us not just triangulate, sorting the unique from the widespread, the structural from the individual, it can also helps us realize (from a policy perspective) we are not alone, there are solutions and suggestions to be gathered from the experiences of other institutions. My own small project at UCL’s Institute of Archaeology was an attempt to try this, and I hope to continue.

That is, we don’t need to encourage everyone to do their own full blown ethnography project. We do need to try, those of us engaged in such work, to network and speak and collect our data and insights so that they can be considered, critiqued, added to, refined, and acted upon by a larger group. I am frequently in the “better living through anthropology” camp, and this is no exception, but ethnography is not the same as anthropology. It’s one methodological piece, one analytic angle. Library-land can benefit from borrowing much more. We should encourage them to do so. And support them as they do.

Look to the present of libraries to see the future

When I was doing research among children in Northern Ireland, one of my projects was to write against the notion that “children are the future.” Yes, children will live in the future, but they are also living in the present, and their behaviors need to be observed and interpreted as very much Of This Time. We do them a disservice if we marginalize their importance to the world as it is now.

I feel that way about the recurring conversations about the Future of the Library (and in particular, “the death of the academic library”). There are things happening now in library-land that are important because they are happening now, not because of what they may or may not signal about the future. And, if we speculate too much about “the future” we run the risk of missing important things that are happening now.

These thoughts are tied up with my lingering musings about ACRL 2013, and what I got from it. The low-level hum of anxiety about relevance and engagement (between the academic library and the rest of the university) felt strange to me, given how engaged I see my colleagues at Atkins are in the current work of UNC Charlotte (and, how engaged many people at ACRL were in scholarship of their own). It made me think of my colleagues in folklore and anthropology wondering why no one asked them for help/advice/expertise. When the answer is, you don’t wait around for them to ask. You offer. You act. I see people offering and acting all the time.

In my experience and opinion (disclaimer: I am not a librarian, even as I work in an academic library), libraries are far more than the resources we provide. We who work in academic libraries are contract-negotiators, we are digital tool-wranglers. We are fellow researchers with our own range of expertise, we are partners in the delivery of curriculum to our students. We are not waiting around for someone to include us in their research project, or their classroom strategies. We are doing our own research, and teaching in our own spheres of influence. We are experts on how students and faculty do their work, and we are advocates for and providers of digital and physical spaces in which that can happen. We are facilitators of interdisciplinary connections, we provide the places in which scholars encounter each other, work together, learn and explain old ideas, and brainstorm new ones. We are champions of faculty and student copyright holders, and of open access and all that it can yield to the new landscape of scholarly production. We are humanists, we are scientists, we are social scientists. We are the heart of the university.

If we continue to frame libraries as containing staff and resources that merely “help” the rest of the university, yes, we will marginalize libraries. This is why it’s important to continue to advocate for faculty status of librarians, because it removes a perceived barrier between “faculty” and “Library.” Academic librarians are doing faculty work, and are more properly conceived of as colleagues and partners in the university’s larger goals. The question should not be, “what can I do for you?” but “What can we do together?”

Field Trip! NC State Hunt Library and Spaces to Think With.

On Wednesday I visited not just NC State for the first time ever, but I got to have a comprehensive tour of the new James B. Hunt Library. They had an open house yesterday, and the place was full of people who work in libraries (visitors came from all over the region, including out of state) being led around the amazing spaces.

There are pictures of the Hunt library all over the internet–I reproduce mine here not because they are fantastic photos, but because I took pictures of things that help me think about library spaces, and about what is possible in our own spaces at Atkins (which I’ve been uncharacteristically (for my blog) chatty about recently). It is an objectively spectacular space, and the fact that not everyone has the resources to create such a space should not deter people from going into what NCSU has created, learning from it, and dreaming big. I intend here (and everywhere) not just to think about spaces, but to think with spaces, not just fancy ones like there are at Hunt, but in the more mundane everyday spaces in which our students and faculty find themselves.

The small 3-D printer that NCSU students
can use for prototypes for classes, or just having fun.

I am going to blog here mostly about space, although the tech stuff possible in the Hunt library is just as cool, and just as worthy of anyone’s attention; for example, the fact that students and faculty now have 3-D printers at their disposal in the Hunt makerspaces.

The Hunt library is, to my mind, the biggest branch library I have ever seen. It is the library for the new Centennial Campus at State, which means its primary users are in Engineering, Textiles, and other science programs. It is also envisioned as a “second main library” for the entire university, and I will be interested to see what other constituencies use the spaces in that building. They are undeniably attractive.

Color has been used in simple but effective ways to mark places that students need to look for.

Yellow is for Stairs.

Blue is for Elevators.

Orange is for restrooms.

Red is for Asking for Help (as well as the Wolfpack).

All people going into and out of the library have to pass by the Ask Us station, which is not just an info point, but an all-services point, where students can go to for reference, technical, and circulation help. In addition, workers can be deployed (via walkie talkie) to parts of the library where people need help (this is apparently very popular for IT type help). Reference specialists can be called from other parts of the building if a question is particularly in-depth. Books that are retrieved by the “Book Bot” are put in this space within five minutes of the request.

And hey, let’s talk about that Book Bot.

Entering on the 1st floor of the Hunt Library gives you a great view of the “back” of the automated vertical storage unit, which holds 1.5 million volumes. Books, folios, microfilm, and DVDs (among other things) once requested, can be made available for patrons in 5 minutes (and retrieved from the Ask Us station), or delivered to faculty offices. They are sorted by size, and bar-coded for identification (although they are also RFID-ing each thing that is circulated, with the hope that at least the most circulated things will be RFID-tagged eventually, if not the entire Hunt collection).

This is the “front” of the system, showing one of the robots that retrieves the books, with one of the bins, showing how the books are sorted.

So, yeah, the system is cool, and really makes me think about the future of stacks maintenance, but what I was struck by was what NCSU’s library IT has built to make it possible to browse closed shelving (it’s currently in Beta).

They call it Virtual Browse, and it’s a touch screen that is currently mounted on the 1st floor, before you enter the library proper, between the large windows that give you a view onto the back of the Book Bot.

This allows for browsing the Hunt collection in a way that is simply not physically possible anymore, given that the books are all in the automated storage system, and that it was never possible to look at the physical collection and browse the electronic resources at the same time. The Virtual Browse includes electronic resources as well as physical. This exercise in stacks virtualization, I think, is not just useful for libraries with closed/automated/off-site collections, but for all of us. In my experience, many of our patrons experience our stacks as “closed” even if they are technically open, because they don’t know how to navigate or read the stacks. This tool allows them to navigate the stacks and find things even if they don’t understand the call number system, even if they aren’t exactly sure where in the building those books are. I think I’m more excited about the virtual browser than I am about the book-finding robot.

The collaborative work spaces in open parts of the Hunt library (spread across 3 floors) are colorful and configured in a variety of ways (with very attractive and fancy furniture).

Some booths. This one has a view beyond to the Graduate Reading Room.

Some tables with task chairs, rolling whiteboards, stools.

Some bar-type computer banks.

(the computers were Coming Soon).

And so on.

There are also spaces that evoke the design trope of the reading room, also spread across at least 3 floors of the Hunt Library.

I especially appreciated the simple trick of integrating physical books into spaces for effect. The silent study reading room at one end of the main floor is lined on at least two sides with book shelving.

The rain garden reading room just before that integrates some of the reference collection, faculty book collection, and new books into the furniture arrangements.

What books do here is set expectations, they read “library” to people, and they say, without any signs of any kind , volumes (ha) about where people are once they walk into those spaces. When we start downsizing our physical collections, I think we who work in libraries would do well to think about the other properties of books– to think carefully about all the different ways that books speak to our communities, beyond the delivery of content.

And here’s the thing: we don’t have to have all the resources in the world to engage in the kind of thinking that NCSU put into its Hunt Library spaces. I think (to be utterly immodest) that we are trying to do that kind of thing in Atkins at UNCC, right now. Every library should aspire to be: clear about what is where, beautiful in its execution of design, deliberate in providing a variety of spaces, and thoughtful about how and where to deploy appropriate technology, and dedicated to the staffing levels that create seamless access to services and resources. We need to think with the spaces we already have, pay attention to what is trying to be done in those spaces, and imagine beyond what is there now to what could be.

Guest Blog: Mitchell L. McGregor on groupwork, observing spaces, and the Prequel to our new spaces

Last time I blogged on some of the work my current architecture student, Allison Schaefer, is doing in the new ground floor spaces of Atkins Library. This time you are going to hear from Mitch McGregor, whom I advised last year during his MA (architecture) thesis research. Mitch did his work in our ground floor before it was reconstructed, and the work he did helped inform decisions we made about furniture and technology in our new student spaces. All of Mitch’s work was covered by the Atkins Library Ethnography IRB Protocol.

**************************

I wanted to find a way to design a space based on research of what inhabitants really expected from the space. I chose the Atkins Library due to the amount of people that use its spaces, and the variety of activities done there. My intent was to observe the activities that were taking place, and to try to understand why certain group spaces that had been tried in the library were not being very successful. What was causing these spaces that were equipped with new useful technology to be overlooked?

After observations and a few low technology experiments in different parts of the library, I decided to find a specific space that would be more conducive for group dynamics. I chose the corridor on the Atkins ground floor connecting the main stair and the coffee shop as the area of study.

Part of the ground floor in Atkins Library, Spring 2012.

This space had areas that allowed both private and group work mainly due to the type of furniture and arrangement of it. I observed that people wanting to be alone would come and sit at the long tables between each “bay” with a whiteboard, couch, coffee table, and soft chairs. This “living room” arrangement of furniture facing white boards promoted group use of the space. The space was adjacent to a busy travel corridor, and people working there seemed comfortable communicating aloud to group members. During my observations, I sketched diagrams to analyze the types of activities that were happening in this space. Here are some examples of the cleaned-up drawings (created in Adobe Illustrator):

The long table that tended to attract students studying alone is on the left. The “living room” arrangement is in the center, comprised of a couch, chairs, and coffee and end-tables. In this sketch, 2 students are working at the whiteboard, and using the coffee table to hold the laptop and textbook they are consulting for their studies.

Here one student is taking notes on the couch, referring to material on the laptop, while the other sketches out thoughts on the whiteboard.

The student at the long table is referring to a textbook and laptop while the other uses the whiteboard to think through the reference materials.

My goal was to understand what people were already coming to this space to do. Rather than recreate the space with a new type of activity in mind, I wanted to think about redesigning the space to enhance the current use. I observed the space for about 12 hours, and found that I groups were coming to this space for a few main reasons. One was that groups would come to the space to work on problems or brainstorm, often using the whiteboard while referring to a book or laptop. This often became difficult because there was no place to put books or laptops that was adjacent to the white board. Other groups used the space to work on group presentations, by sitting in the couch area and working from one or multiple laptops, discussing a group project. I then derived scenarios for additional activities that could happen in this space if certain amenities were added. I thought the space could benefit from a large screen adjacent to the whiteboard that students could hook up their laptops to. To allow for multiple uses, I decided the screen should be able to be connected to while near the whiteboard, as well from sitting in the sitting area facing the screen. I chose this arrangement:

In one week I spent about 56 hours observing this space, varying my time of observations from early morning to after midnight. I observed the screen station was used for every thing from a cell phone charging station , to practicing power point presentations, to solving physics equations. The first few days proved to be difficult, because some things that I as the designer took for granted were not obvious to new users. For example, I thought it would be obvious how to plug into the screen, but ended up having to make the cords far more obvious than “sleek” designs would allow for.

As I worked through these issues and tried to make the installation more user friendly, I also conducted several interviews. I asked users of different varieties what they liked and disliked about the space and what could be improved. Most students said they really liked how they could move things around in the space, such as the furniture or where they connected to the screen. The space met their basic needs, yet was manipulable to specific groups’ needs. The more flexible spaces can be the more apt people are to use them.

This process showed that with research into what a space is currently used for, and how those current uses can be enhanced proves much more efficient than just creating a space and intending for specific activities to take place there. Students wanted a semi-private space that they could adapt to various types of group work. The possibility of multiple types of media showing information at the same time, in this case, whiteboard and media screen, allows the group to function even more efficiently. Students also want this technology to be easy to use; if the technology in this space takes too much of a learning curve it is possible that students will avoid it. Overall, a research-based process allows designers and educators to greatly increase the success and efficiency of a space.

Looking at the new spaces now, a year since the original research started, it is great to see how the new spaces have implemented some of the discoveries of the research. The new spaces that have both white boards and media screens where students can connect allow for the group collaboration and efficiency. The type of furniture and dividers being used also give the students power over the space they are working in.

**************************************************

I would add to what Mitch has written here that while his research was just part of the information we compiled and responded to in thinking about and designing the new ground floor, it was a crucial part. Because it was grounded in the actual behavior of our students, we could use this work to think through ahead of time the details that demanded our attention.

_______________

McGregor, Mitchell L. Principles of Space and Interaction (unpublished M.A. thesis) Department of Architecture, University of North Carolina, Charlotte, NC.

New Learning Spaces and the role of Ongoing Research

This is going to be one in a series of posts, because I’ve got fun maps to share, and if I share them all at once, the post will be entirely tl;dr (if it isn’t already…)

Atkins Library recently renovated our “basement,” that is, we took space that had been inhabited by staff doing the work of the library, gutted it (having found new places for our staff to work in), and turned it into an array of spaces in which students can do collaborative work. Here is what it looked like before there were people in it (photos by Cheryl Lansford, Interior Designer for UNC Charlotte):

We have created configurable furniture arrangements in some areas, and more fixed arrangements in others. This picture shows the T1 touch screen tables (which also have screens at the head of the table, so students can plug in and share from their laptops.

This is a view into one of our new group study rooms, with tables that are wheeled as well as wheeled task chairs. Surfaces near the digital screens allow students to share from their laptops, and there is also a dedicated computer for them to work from if they do not have their own device with them. Whiteboards and the glass walls are meant to be written on (and are).

The space just outside of the library cafe has been set up to be more cafe-type seating, but with larger low tables, to accommodate the need to spread out with laptops, books, notebooks, and even more than one person’s “stuff” that they are working with. There are outlets in the wood-paneled pillars, to allow for student to plug in wherever they want to work.

The most configurable part of the open space (that is, the space not contained in the study rooms), has more of the wheeled tables and task chairs, as well as some soft seating (relatively lightweight, so it can be moved around), rolling whiteboards, and movable privacy screens.

I think it’s all pretty cool. Our students seem pretty happy with it so far. We had a fancy grand opening for the space, and are grateful to all of the work that went into the design and building of it. Some of the work was done by me, and students under my supervision, in the form of studying the kinds of behaviors that go into collaborative work, and thinking experimentally about how to reveal the best configuration of space and technology to facilitate effective student learning.

In many learning space design scenarios, the opening is the ending. Universities continue to build new spaces, open them, and then walk away without thinking about what comes next. What did they get right about the new spaces? What did we get wrong? How can we improve it? When can we make changes?

I wonder sometimes if there is a fear of looking bad, somehow, if one goes in and makes changes to brand new spaces. As if the planning wasn’t good enough, and that’s why we need to change things so soon after the opening. I hope that is not the case, because we are already looking at the new spaces and thinking about things we need to change, to better respond to how people are actually using the space, rather than assuming that they are using the space as we imagined they would.

Sometimes, people just do their own thing.

To that end, I am enlisting the help of my graduate assistants this semester, Allison Schaefer (an MA student in Architecture), and Carrie Vass (an MA student in Communications), to systematically observe what is going on in our new spaces, and report back. At this early point in the semester (the spaces have only been officially open since January 23rd), we already have several days’ worth of observations, and some nice visualizations of that observation data. We are interested not just in how people are using the spaces and the furniture

Allison created maps of our ground floor using Revit, and then added color for movement or activity using Adobe Photoshop and Illustrator. She mapped the kinds of activities people were doing, and also where people walked when they moved through the space, over the course of her observations. First up: the activity maps.

This shows where people were eating in the course of her observations (about 8 hours altogether). The heavily blue areas are adjacent to the library cafe. But eating is clearly happening near the nice windows overlooking the Student Activity center (on the right, in this diagram), and in the central parts of the spaces.

This is where studying is happening in the new space. All over.

This is where talking in happening in the space. Also, all over.

When we overlap the maps for eating and studying, we see that they are not mutually exclusive areas. These maps were created from afternoon observations–if they included evening hours, we know that there would be even more overlap. Atkins library has allowed food and drink in its spaces (except in Special Collections) for several years, now, and this shows that we are right to not treat these activities (eating and studying) as mutually exclusive.

Can you study and talk at the same time? Our students can and do. While some areas clearly show one thing or the other happening, the overlap is significant.

Just because students have a laptop open does not mean they are studying. Likewise, just because they don’t have a laptop, doesn’t mean they are not studying.

These maps are beautiful and informative, and of course are only part of the picture. Next post, I will talk about the maps Allison created that show how the density of occupation varies, as well as length of stay, and the maps that show circulation patterns through the space. I will also have pictures of what the spaces look like when they are occupied!

EDUCAUSE 2012, Part the Second

I went to my first ever EDUCAUSE convention in Denver this past week. I Storified it already, and that was a good way to give a general feel for what it was like for me to be there (other people have given good general run-downs as well, about the three keynotes, the range of vendors and products in the Exhibit Hall, some aspects of the never-ending MOOC discussion, and the CIO’s perspective via Twitter, and also in panel discussions.

It was really something. I call it a “convention” rather than a “conference,” because there was a huge trade-show element to it that, while not completely unexpected, was pretty unfamiliar to me. Probably because I’m never the one who companies are trying to sell things to (unless you count books). I’ll tell you what, you don’t see people in outfits like the one pictured to the right every day, not even at anthropology conferences.

EDUCAUSE appears to me to be structured to expose CIOs to a variety of products, and in particular to sell them on those products (its being described as a “prestigious conference for IT and CIOs in higher education” in one of the blogposts linked to above pretty much supports that impression). Educause (the organization) also appears to use EDUCAUSE (the convention) to provide a space for CIOs to talk to each other about what is happening on their campuses. There’s a CIO track that is clearly marked in the EDUCAUSE program, and it’s interesting to think about the bubble that CIOs (and other high-in-the-management-structure academic IT professionals) move through in EDUCAUSE, and what that means about how they do or don’t get exposed to the more academic presentations that are also a part of the program.

I was tremendously worried about our 8AM on Friday session time, but it turns out for a variety of reasons that our Visitors and Residents presentation was well-attended by really engaged EDUCAUSE-goers. I was co-presenting with my colleagues Lynn Connaway, from OCLC, and Dave White, from Oxford University.

We benefited in part from a lack of competition–the trade show was over as of the night before, and the keynote speaker was yet to come. But people really wanted to hear what we had to say about how people interact with the web, and in particular really wanted to talk about how the ways they and their constituencies uses of the web could map to this pole-chart (given as an example by Dave, who was walking them through the exercises):

We managed to capture (via a variety of GoogleDocs, and cell phone pictures of whiteboards and notepads) about 20 maps of individuals. They are a delightful variable bunch. For example:

This is a digital collage of four of the maps that our session-goers generated about their own modes of engagement. The top pole is Personal, the bottom pole is Institutional, the far left is Visitor-mode, and the far right is Resident (if you’re forgetting what those terms mean, I’ve blogged about our project more here , and here, and you can always read about it on Dave’s blog here.). Essentially, we were trying to get them to think not just about the digital tools they used and places they visit, but what they really did with those things, and how that mapped to the V and R continuum in relation to the spheres of their personal and institutional lives.

Here’s what happens when you highlight just the Facebook part of their maps:

Facebook is literally all over the map(s)!
Some people use the private messaging part of FB more than wall-messages and other public forms of Facebooking, so that puts FB on the V side of things. Some people only use FB for personal things, which puts it way at the top of their maps. Some people use it nearly exclusively in Resident mode, with lots of wall posts and other activities that leave persistent digital traces. The number of long rectangles, indicating FB use that spans personal and institutional lives, as well as movement along the V and R continuum, are lovely demonstrations of just how wide the range of types of engagement with Facebook can be. And, that’s just one example.

A couple of things crystallized about the V and R analysis we’ve been working with as I talked it through in the session, especially in relation to thinking about how people engage (or don’t) with the services and tools provided by their institutions. I think about, for example, the struggle to get students to communicate within Learning Management Systems, when we know that they’re communicating all over the place on Twitter, on Facebook, and via text. One problem may well be that people expect to be able to hang onto the content that they generate in these systems (perhaps a problematic assumption, but a powerful motivator nevertheless). So, if they build a social network (and all of the attendant content and relationships) within an institutionally-based system, they will not be able to take it with them when they leave the institution. With Facebook, on the other hand, just because an individual changes jobs, schools, what have you, doesn’t mean they will have to migrate all of their digital content to another system–they can just friend or unfriend, change their security settings, etc. (*I KNOW these are problematic assumptions. I’m making an argument here that people are motivated at least in part by these problematic assumptions about how this stuff is Theirs).

Another thing that was just made more clear to me (although I was already fairly convinced of it before) is that it’s important for institutions (and the people who work for them) not to confuse particular digital tools or places with specific modes of engagement or behavior. There is no universe in which Facebook ALWAYS = Goofing Off, however much people may use Facebook as an equivalent to time-wasting. There is no universal mode of engagement with Twitter. Some people use it as a news feed. Some people use it to connect with friends. Some people use it as a clearinghouse for all of their professional contacts and relevant content. “Being on Twitter” is a meaningless statement without knowledge of the content of that presence. In the same way that a person can be in a cafe to meet and be with friends, or to be alone to get work done on an article they are writing, or just to be in a place to get a cup of coffee and then leave, the places/tools on the internet like Twitter and Facebook are given meaning by the intentions of the people who use and inhabit them.

NPR, Social Media, and Changing Human Behavior for the Better.

NPR is once again doing me a great service, in broadcasting just the right stories to help me think about all of the things in my head.

Recently, researchers collaborating with Facebook released this report on how people’s FB networks affect their behavior in terms of registering to vote. One conclusion that caught my attention was that people’s closest friends (in particular, those FB friends with whom they interact a great deal, and who are likely to also be in their face-to-face network) were particularly influential in people’s decisions to register to vote.

On Science Friday, our friend Ira Flatow brought in Todd Rodgers, a social psychologist who has experimented with the phenomenon of politicians dodging questions. His intent was not to prevent the dodge (that would be amazing, if hard to imagine), but rather to investigate people’s reactions to the dodge, and to try to figure out ways that people could think critically about the content of what candidates were saying. He pointed to two strategies in particular: in a television context, having the original question displayed on the screen allowed viewers to keep the original question in mind (and therefore more effectively judge whether or not the question was ever answered), and using SMS like Twitter as a way of calling out the dodges (this has been done by Fox news, with the #dodge hashtag). The point is to allow for people to not just evaluate what is a dodge (and therefore have more information about how candidates approach issues that voters might consider to be important), but to be able to communicate with other people in one’s network about that dodginess, and therefore disseminate the critical thinking process across a wider range of the potential electorate.

Ira brought James Fowler, one of the authors of the Facebook study, into the conversation, and what resulted was a very interesting discussion of the reasons that people would or would not change their behavior. Central to the discussion was the idea that people are most affected by the people they are surrounded by and connected to. People are, apparently, most likely to change their minds or behavior because of what someone they know and care about does or thinks. They are far less likely to be affected by distant friends of friends.

But NPR didn’t stop there–they broadcast another report, this one about the role of teachers’ expectations of students in student success. The research discussed looked at how teachers responded to training around expectations of students (in a context where it is clear that high expectations can lead to greater student success). The most effective training, that is, the training that changed teacher expectations of students for the better, was that which emphasized behavior. Teachers who were given behavioral strategies for dealing with disruptive students that allowed them to communicate high expectations fared far better than those teachers who were simply told that they should have high expectations of their students.

For me, the common thread in all of these discussions is the continuing importance of face-to-face interactions and relationships, and the role of behavior in shaping the thoughts and motives of people who are making judgement calls about people and information. This is important to me not just because I am an anthropologist, but because I am an anthropologist who works in an academic library, and who is doing research on, among other things, how it is that people make decisions about what information is reliable, and which is not.

Amanda French tweeted the other day, “email is made of people.” Which is funny, obvious, and brilliant all at once. We cannot forget that SMS are also made of people–Twitter is people, Facebook is people. Therefore, understanding how and why people behave the way that they do must be central to any analysis of the impact of social media and other digital tools/environments.

What I am getting out of some of our findings in the Visitors and Residents project is that people are primarily influenced by those who are firmly embedded in their own social network (whether that network is a digitally-facilitated one, or not). This helps us answer questions like, Why do undergraduates (in particular, freshmen) ask their friends about their research papers rather than their professors? Answer: they are drawing upon their social network. They frequently try to ask friends who have taken the relevant classes for help, but their professors are not a part of the first line of inquiry, despite frequently being the “best” ones to go to for answers. As they go through the higher education system, and acquire more experts in their close social network, the ability to ask experts for advice nicely overlaps with the content of their social network (this is particularly true of those who go on to graduate school in a particular field).

The importance (and authority) of people’s face-to-face social networks is shot through all of the reports above. It needs to be in the front of our minds when we try to analyze the behavior of students and faculty in the current information environment with which they (and we) are confronted. And it cannot be enough for those of us who work in higher education to simply tell students what is best for them. That clearly doesn’t work. They need to be shown, they need to be embedded in the social networks that comprise the university community so that they can engage in the behaviors that result in success. Abstract discussions about what is successful and effective will never be enough.

Optical Fabrication and Testing, Ethnography, and Poster Sessions

I presented my first ever poster at a session at the Optical Fabrication and Testing conference at the end of last month. We were the only presentation in the entire conference that had anything to do with social science.

We were apparently the best-attended poster at the meeting, which was both surprising and gratifying. There is a lot of interest among optical science practitioners in how to train effectively the future practitioners they need for their field to continue to thrive. I thoroughly enjoyed the conference (not just because it was in Monterey, CA!) as an anthropological experience–it was a fascinating combination of intellectual exchange, commercial marketing, and networking.

The conference was also an opportunity to kick off the survey part of the project, where we tried to gather information from a much wider audience of optical science and engineering academics and professionals.

Click here to download a readable copy of the poster–it presents our initial impressions of the research we did in labs and classrooms at UNC Charlotte, as well as interview conducted among UNC Charlotte optical science and engineering community members (current and former). I’d be interested in your thoughts.

Citation:
D. M. Lanclos, A. M. Ferrara, M. A. Davies, C. J. Evans, and T. J. Suleski, “Collaborative work within Optical Engineering: Ethnography and curricular development,” in Applied Industrial Optics: Spectroscopy, Imaging and Metrology, OSA Technical Digest (online) (Optical Society of America, 2012), paper JTu5A.1.
http://www.opticsinfobase.org/abstract.cfm?URI=AIO-2012-JTu5A.1